Please read below before purchasing
Cancellation, Return & Trade Policy
Cancellations
Orders canceled before fulfillment are eligible for store credit only. Refunds are not available for customer-requested cancellations.
To cancel an order, email vitoriafarms@gmail.com with your order number and reason for cancellation.
If Vitoria Farms is unable to fulfill your order, we reserve the right to cancel it and will issue a full refund.
Returns and Trades
All products and animals are carefully inspected before leaving our farm. Customers are responsible for confirming their condition at pickup. For biosecurity and animal-welfare reasons, all sales are final. We do not accept returns or trades.
Chicks, Grow-Outs and Roosters
We do not accept the surrender of unwanted male chicks, grow-outs, roosters, or other birds hatched from eggs purchased from us.
Before purchasing hatching eggs or poultry, customers are responsible for reviewing local laws, zoning restrictions, and residential regulations. Customers must also have a plan for legally and humanely housing or rehoming any unwanted birds.
Our responsibility is to fulfill your order as described. The care, housing, and placement of the birds after purchase are the customer’s responsibility.
Contacting us for appointment
Please understand we are a farm with hundreds of animals and full time jobs and cannot answer phone calls. Private message through our farm page on Facebook or text message to my cell phone (352)467-2600 are the best forms of communication for us. Please allow 48-72 hour response. Emails work as well but response can take a little longer. Please do not expect a response on Sunday or major holiday.
Please understand I will not return messages or emails requesting advice on how to become a farm or how to raise chickens. I am sorry, you will have to do your own research just like I did mine. I am a continuous learner myself. Everyday is a new experience. In the same token, I am not a vet. I am not qualified to diagnose and treat any illnesses within your backyard flock whether your birds came from my farm or another place. I can’t and will not offer you advice on how to raise your birds.
We are a closed farm and operate by appointment only. All appointments are pick up only. We do not conduct farm tours. Biosecurity is our number one safety rule for the welfare of the birds we have the honor to steward. Most poultry diseases are brought in through cross contamination. Bird dander of an infected chicken can cause a lot of damage to a farm. We have hundreds of chickens in our premise at any given time. People carry bird dander in their clothes, shoes, and hair, thus we strict visits to our operation in the back as much as possible. However, there are times when a visit close to the breeding pens is necessary and appropriate, depending on what you are here for. In that case, we ask that you shower before coming to our farm and wear clean clothes. Other requirements are explained below if your appointment warrant a visit to the operation.
Visiting us
When visiting our farm (with a purpose and appointment), you are required to wear shoe covers that we provide or step into a shallow pen with disinfectant. Either procedure is a requirement to ensure you are not tracking anything from our place to yours, nor bringing anything from your place to ours. This is to avoid cross contamination. For this reason, it is best that you wear tennis shoes or garden boots when visiting. I may also provide you with a hair net which keeps your from accumulating bird dander on your hair. These are the two most common ways people can, inadvertently, contaminate a flock with infectious poultry diseases that will dwell on the soil for generations to come. Best way to keep a flock healthy is preventing it from ever happening.
During your visit, you will stay clear from the birds. We do not allow anyone to touch or handle our birds. We welcome our customers to observe and select the birds they wish to purchase, but, at our property, we will handle them for you, from catching them, to loading them up in your crate.
Fowl Pox Vaccination Policy
Any birds that are still here at 8 weeks are also vaccinated against fowl pox at the precise age of 8 weeks. We do this prior to transferring the bird outside where it will be exposed to elements. I am please to report, that since we have began this vaccine program in 2018, we have seen 0 (zero) birds becoming infected with fowl pox on our farm. Nonetheless, we make no guarantee that any birds you purchase from us will not contract the virus at some point in their lives. This also depends on your bird husbandry practices in keeping your yard free of mosquitoes as much as you can. We vaccinate but we also maintain sound mosquito prevention protocol in our premises.
Quarantine
This is a VERY IMPORTANT step that should be taken for granted. As good stewards of birds, we recommend all new additions be quarantined for 30 days from your existing flock. This time allows for your new birds to acclimate and get used to their new environment, thus, reducing stress which is the leading cause of the onset of most common poultry diseases.
Purchase of live animals
WE DO NOT HOLD BIRDS UNLESS WE CHOOSE TO DO SO, GIVEN SPECIAL CIRCUMSTANCES.
Please bring your own carrier for anything other than baby chicks. We are not responsible for ANY losses that may occur during transport. Please ensure your carrier is adequate (will keep your bird(s) comfortable and safe, with enough room and good ventilation).
When you purchase any live animal from us (baby chicks, pullets, cockerels, laying hens, roosters, quail, ducks, etc...), please understand ALL sales are FINAL. Under no circumstances, there will be returns or replacements. In extremely rare and special cases, we may issue credit or offer a replacement at our discretion. Every six months, our flock is tested for potential deadly diseases prone to our state. We are negative for Avian influenza and Pullorum Typhoid. MS, MG, and New Castle has NEVER been detected on birds in our farm. Once a year, we also undergo hatchery inspection.
We do not willingly sell anyone an unhealthy bird. We make sure that all birds leaving our premise to yours look healthy, are actively engaged in activities that emulates their age (eating, drinking, walking, dust bathing, laying, being vocal, producing normal droppings, displaying normal interaction with other birds), and are free of external parasites (we always check the bird before it is adopted).
If your bird shows symptoms of any health distress at any time in their lives, it is best to reach out to your local veterinarian for the right diagnosis and treatment. Please understand we are unable to assist with any sickness or illness in anyone’s backyard flock other than our own. We breed and raise a variety of breeds of chickens but we are not qualified to provide expert advice or diagnosis to what could be a life threatening condition.
Please understand that once you drive off with the animals you have chosen to raise, they are now yours and are under your care. Anything that happens to them after you take them is beyond our control, thus, we cannot be held responsible.
We are not responsible for any vet bills.
We are not responsible for any predator incidents or any bacteria or virus contracted by birds living outside our farm.
We have the right to cancel any order or appointment due to unforeseen circumstance, or if we need to retain for our own breeding stock.
Pullet Purchasing Policy
1. I cannot hold birds. Once your order is ready for pick up, you must be ready for your birds. If you are not ready for your birds, they will be readvertised, and your deposit becomes a store credit, at best (refunds are at my discretion). 2. As of March of 2026, we no longer administer Marek's vaccine, but we still actively do the fowl pox which is highly effective. In place of the Marek's vaccine, I shifted our focus to gut health and stronger immune systems. I make homemade probiotics daily, specifically L. Reuteri and Kefir which is served to our birds 2-3 times per week from the ages of 1 week, after we have built their microbiome. This practice allows for continuous gut health that is essentially shield by the good bacteria which is their wall of defense against deadly pathogens present in the environment. The reults have been great so far, per customer feedback and our own birds we have raised for ourselves.
2. You won't lose birds from me unless they are kept under perilous conditions, fed low quality feed, or become prey to animal threats in your environment. The birds you pick up will be in very good health and will have a strong immune system. They will be free of clinical and physical flaws. They will be very alert, plump, and robust; however, becuase we don't have control over the environment and practices outside of our farm, we are not responsible for any sickness or death that may occur outside of our premises. Birds that develop a sickness or die after leaving our premises will not be refunded. It is out of our control what the birds will be exposed to once they leave our property. It is recommended to perform a proper necropsy by a state vet/lab to determine the cause of illness or death of your birds. Vitoria Farms should NOT be held responsible for any deaths of birds after leaving our care. You will be given the opportunity to inspect the birds from head to toe before driving off with them.
Our starter pullets are offered as coop ready, as early as 8 weeks, but you are welcome to take them home as early as 6 weeks, depending on the breed. Some breeds can be offered in the chick stage as early as 0-3 weeks, such as Cream Legbars, and Wheaten Marans, Price changes weekly. Pullets over 6 weeks are vaccinated against Fowl Pox, prior to field exposure. We fill pullet orders in order of payment received, and a whole lot of other factors, including availability of eggs to incubate and/or chicks throughout the year. Remember these are live animals, and many factors affect how quickly we work through orders. Factors such as hatch rates, egg production, weather, and the fact that we're working with heritage poultry all make a difference in our production. We will text you, call you, or email you when your pullets are ready to go home. If you can't afford to wait, please don't place an order.
Bird Outcome
We are not responsible for bird outcome, such as temperament or gender. We do not have nor breed aggressive birds. We cannot re-home your male birds for you or take them in. If your bird has turned out to be something other than you expected, there are several backyard chicken support groups on Facebook that can be a wonderful resource to you. We manage a private livestock group on Facebook called All Florida Livestock Welcome.
Hatching Egg Order
All hatching eggs are pre-orders and the cost of each set you order is per egg. Minimum order of 6 eggs. When ordering hatching eggs, please factor in the number of eggs that may not develop nor hatch; please be also mindful of the ratio of males vs. females you might get. Due to factors beyond our control (hatching techniques, humidity, weather, Fedex handling) we cannot be held responsible for eggs that don't develop or poor hatch rates. There are no refunds nor replacement for eggs that don't hatch. Please note that just because an egg does not develop, it does not mean it is infertile. There is only one way to know if an egg is fertile and unfortunately, that means breaking the egg open to look for the white spot, which is the germinal disk. (looks like a donut!!) You will see a yellow hole in the center and there would indicate that the egg is fertile. WE DO NOT GUARANTEE HATCH RATES OUTSIDE OUR FARM. Avoid counting your chicks before they hatch!! We do not offer eggs from any breed that we have not successfully hatched ourselves. We scrutinize the eggs we sell. We only sell and send the freshest eggs collected within a max of 72 hour collection, kept under appropriate temperature and turned frequently throughout the day. The eggs we pack for you will be free of any deformities and defects.
Shipping and Hatching Egg Policy
We ship Monday-Wednesday weekly during season. In Florida, our fertile egg /chick season begins mid-late February, depending on the flock, through September as long as temperatures are favorable for us and the order’s destination. We check the weather freuqently during season. Some flocks may continue to produce vigorously post season, but if temperatures rise beyond 90 degrees, we stop shipping. We recommend FEDEX, 2nd day air service for shipping fertile eggs; however we are offering USPS priority mail AGAIN as well. If you want your package to be held for pick up at your nearest FEDEX facility, please note the address and phone number of the facility you want your package to be delivered. For USPS orders your order will be marked HOLD FOR PICK UP with the phone number you enter during checkout for contact when your order arrives. This is the safest way for fertile eggs to reach you safely. Most damage to eggs occur between the last facility and the buyers home, not mentioning the effects of a package being left in the elements until you are home. Please understand that due to factors outside our control (carrier handling, X-rays, lifts, conveyor belts, altitude changes, buyer’s incubation practices, weather, and machine, among other variables that can greatly affect viability of the eggs, we are not able to replace or refund eggs that do not develop or do not hatch. That is not debatable. You may have 0%-100% hatch rate from the eggs we send you. We ship every order double-boxed and well insulated. You will not have any broken eggs, but if you do send me an email with pictures of the broken eggs and we will figure best way to solve the issue. If you prefer USPS over Fedex, please let me know in the space provided on the form.
We do not refund any hatching egg orders for any reason whatsoever. We take each order very seriously and each egg is carefully scrutinized and carefully packaged with love and care.
We only ship within the 48 contiguous states and Puerto Rico.
All eggs are shipped unwashed and double-boxed, packaged with love and care.
Buyer assumes all risk when purchasing hatching eggs.
There are no refunds and/nor replacements for undeveloped on unhatched eggs.
If you want your package to be held for pick up, you must provide the address and phone number for the Fedex facility where you want your packaged held.
If you have any broken eggs, good pictures are a must.
Our Guarantee
We take pride in what we do. All of our products, from eggs to live animals are guaranteed to be of the grade, quality, and breed they represent. We only sell what we would want to raise or consume for ourselves.
