Farm Policies

We value your time and very much appreciate your business. Building a trusting, long term  relationship with our customers is something of extreme importance to us. To avoid any  misunderstandings or confusion, we ask that you read our farm policy below as it applies to you. Please read  in its entirety before requesting an appointment to pick up live animals or placing an order for chicks or hatching eggs. Thank you:-)

When you call my cell phone at (352)467-2600, I will say "hello" or I might say, "hello, this is Ana." Please understand that both my husband and I have a full time job other than running our farm. For this reason alone, we are not always able to answer the phone. The best and fastest way to contact us is via private message on our farm page on FB https://www.facebook.com/vitoriafarms/. If you still prefer placing a call, please kindly leave a voice mail with your name, brief detailed message regarding the product you are interested in and we will get back with you as soon as we can. 


BIOSECURITY

Please make sure you have set up an appointment with us and received approval or confirmation of such before heading down to our place. We are a CLOSED farm and operate by appointment ONLY. We follow strict biosecurity guidelines set by the National Poultry Improvement Plan to help maintain the health of our flock and of yours. For this reason alone, we do not accept any returns of animals whether they are live or deceased.  We do not trade animals. We do not take in free animals, nor we bring our own to shows/exhibitions, or auctions. In the same token, we do not purchase any birds from non NPIP certified folks that does not uphold the same status as we do or better.
The majority of time , when you come to our farm to pick up any poultry, gamebird, or waterfowl, they will be ready for you at the front of our property in a checkout pen. Should your visit warrant touring the facility, you must be wearing proper shoes such as boots that can be stepped into a shallow pen with disinfectant (foot bath). At times, I may offer you shoe covers if they are available.
We ask our visitors not to handle or touch any birds.

LIVE ANIMAL PURCHASE

When you purchase any live animal from us(baby chicks, pullets, cockerels, laying hens, roosters, quail, ducks, etc...), please understand ALL sales are FINAL. Under no circumstances, there will be returns or replacements.  In extremely rare and special cases, we may issue a refund or offer a replacement at our discretion. Every six moths, our flock is tested for potential deadly diseases prone to our State. Once a year, we also undergo hatchery inspection. 

We do not willingly sell anyone an unhealthy bird. We make sure  that all birds leaving our premise to yours are healthy, actively engaged in activities that emulates their age (eating, drinking, walking, dust bathing, laying, being vocal, producing normal droppings, displaying normal interaction with other birds), free of external parasites (we always check the bird before it is adopted). If for some reason, your bird shows symptoms of any health distress during the recommended quarantine period, you are more than welcome to contact us for support. If we are unable to help, we will direct you to a vet or support group we trust. 

Please understand that once you drive off with the animals you have chosen to raise, they are yours and are under your care.  Anything that happens to them after you take them is beyond our control, thus we cannot be held responsible. 

We have the right to cancel any order or appointment due to unforeseen circumstance  or if we need to retain for our own breeding stock.

WE DO NOT HOLD BIRDS UNLESS WE CHOOSE TO DO SO, GIVEN SPECIAL CIRCUMSTANCES. 

WE DO NOT TAKE PREPAYMENTS FOR LOCAL BIRD PICKUP. YOU ARE MORE THAN WELCOME AND ENCOURAGED TO CHECK AVAILABILITY WHEN YOU ARE READY TO COME HERE AND PURCHASE.

VACCINATIONS AND DISEASE

We choose to vaccinate all birds we sell (except broilers or male chicks kept for food) and keep for breeding purposes against Marek's disease in order to give them the best chances of survival as possible. Per the experts in the field,  please note that Marek's vaccine is not 100% effective and even vaccinated birds may later contract the disease, depending upon the strength of the strain that is present where they live. Marek's is very common in backyard flocks worldwide, and yet it remains undetected as the flock builds resistance to it. Any birds of 8 weeks or older we intend to sell or keep as potential breeders are also vaccinated for Fowl Pox, which per our experience, it is a highly effective method of prevention against Fowl Pox.


TRANSPORTING YOUR BIRDS

Please bring your own carrier for anything other than baby chicks. We are not responsible for losses that may occur during transport. Please ensure your carrier is adequate (will keep your bird (s) comfortable and safe, with enough room and good ventilation).

QUARANTINE

We recommend all new additions be quarantined for 30 days from your existing flock. This time allows for your new birds to acclimate and get used to their new environment, thus reducing stress which is the leading cause of the onset of most common poultry diseases.

BIRD SEXING

Unless you are purchasing autosexed breed such as hybrid Sexlinks, Bielefelders, Sage Eggers, we can't guarantee you are purchasing pullets when choosing your chicks from ages 0-8 weeks. Some breeds, such as Lavender Ameracuanas, BBS Ameracuanas, and Silkies may take even longer to clearly show gender. When you come to our farm, you are given the space and time to choose your birds. We do not pick your chicks for you. At times, we do practice vent and wing sexing in day olds from non autosexed breeds, EXCEPT Silkies; however, we still can't guarantee gender with 100% certainty. 

BIRD OUTCOME

We are not responsible for bird outcome, such as temperament or gender. We do not have nor breed aggressive birds. We cannot re-home your male birds for you or take them in. If your bird has turned out to be something other than you expected, there are several support groups of Facebook that can be a wonderful resource to you. One I always recommend and the only one I like to use  myself is Chick N' Feed. Please be sure to read their policies so that your post can be approved as quickly as possible.

OUR GUARANTEE

We will only sell you birds from NPIP tested flocks and that are healthy and antibiotic free since day one of their lives.  We are real people with hundreds of birds under our care. It is not always perfect. Raising chickens and birds in general is a very rewarding and fulfilling experience that is also accompanied by many challenges that arise from time to time. Any birds we have treated for anything at some point become food for our own consumption. 

From time to time, we may advertise pet quality birds. Full history of the bird is then disclosed to buyer prior to purchase. Feel free to contact us if interested in those.


HATCHING EGGS


We do not sell anything less than 6 eggs. When ordering hatching eggs, please  factor  in the number of eggs that may not develop nor hatch; please be also mindful of the ratio of males vs. females you might get. Due to factors beyond our control (hatching techniques, humidity, weather, USPS handling) we cannot be held responsible for eggs that don't develop or poor hatch rates. Please note that just because an egg does not develop, it does not mean it is infertile. There is only one way to know if an egg is fertile and unfortunately, that means breaking the egg open to look for the white spot, which is the germinal disk (looks like a  donut !! You will see a yellow hole in the center and there would indicate that the egg is fertile. There is NO GUARANTEE ON HATCH RATES. Avoid counting your chicks before they hatch!! We do not offer eggs from any breed that we have not successfully hatched ourselves. We only sell and send the freshest eggs collected within a max of 72 hour collection, kept under appropriate temperature and turned frequently throughout the day. 
On shipped eggs, we include extras as a courtesy and when available. We may include extras from other breeds of equal or lesser value.

SHIPPING OF HATCHING EGGS
  • All eggs are shipped unwashed in foam egg shippers and packaged with love and care. 

·       Buyer assumes all risk when purchasing hatching eggs

·       Buyer must provide a good contact number that USPS         can use to call when eggs arrive.

·       Eggs will not be shipped to be delivered like regular           mail. Most damage to eggs occur between the last               postal facility and buyer’s house.

·       If you can’t pick up your eggs at the local post office,         please do not place an order with us.

·       Upon arrival at the post office, please open the box and carefully inspect the cargo inside. If you receive a broken egg, please report it to the clerk and file a claim at that time. I purchase additional insurance on any orders above $50.

PLEASE NOTE THAT SHIPPED EGGS IS A GAMBLE! THERE ARE NO REFUNDS NOR REPLACEMENTS.



PAYMENT

As of right now, we only accept cash and Paypal. For local pick up we ask that you use the friends and family option. For shipped goods, shipping and small handling fees are applied to the invoice I sent you for payment collection.



TERMS AND CONDITIONS

 All pictures in this website are an accurate representation of who we are. We will never post a picture or a message you have kindly shared with us without obtaining permission from you first. We appreciate you and value your business.


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